Client Solutions Advisor

Position Type: (Full-Time) Schedule: Monday – Friday Location: On Site with up to 25% travel.

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Overview:

 

The Client Solutions Advisor at BROGAV Solutions is a customer-focused relationship builder responsible for driving sales growth, developing client accounts, and delivering exceptional service. This role combines product expertise, strategic opportunity development, and strong interpersonal skills to guide customers toward the right solutions while building trust and long-lasting relationships. The ideal candidate thrives in a fast-paced, dynamic environment, consistently exceeds sales goals, and contributes to the continuous improvement of processes and market insights. This position plays a key role in BROGAV’s mission to be a trusted partner for customers in the data center and technology sectors.

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Key Responsibilities:

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Customer Inquiry & Engagement:

• Respond promptly and effectively to customer inquiries, providing exceptional service that builds trust and strengthens relationships.

• Use active listening, a warm and professional tone, and consultative questions to understand needs and recommend the right solutions.

• Proactively develop and grow customer accounts by suggesting related products and solutions to help customers successfully complete their projects.

• Coordinate daily with the Strategic Solutions Executive to ensure consistent communication and a unified approach to customer engagement and follow-up.

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Product & Brand Expertise:

• Be an avid learner of the brands and products BROGAV Solutions offers. Understand key differentiators and benefits to confidently share knowledge and guide customers toward the best solutions for them.

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Relationship Mastery:

• Spend significant time on the phone each day with customers, vendors and prospects, both inbound and outbound – to build genuine rapport and loyalty.

• Cultivate and nurture meaningful relationships with existing and potential clients, as well as strategic partners.

• Build trust and long-lasting connections that keep customers returning to BROGAV for future projects and needs.

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Order & Quote Management:

• Process orders quickly and accurately via email and phone, ensuring smooth fulfillment. Prepare and follow up on quotes promptly to secure sales and understand reasons for lost opportunities.

• Work hand-in-hand with Sales Support Coordinators to ensure every customer need and request moves smoothly through the sales pipeline.

• Collaborate with the Strategic Solutions Executive and Sales Support Coordinators to confirm pricing, delivery expectations and project timelines.

• Review and approve quotes prepared by SSCs before they are sent to customers, ensuring accuracy and alignment with customer expectations.

• Maintain ongoing communication with SSCs regarding priorities, hot projects, rush orders, and daily workload balancing to upload BROGAV’s signature “Easy Button” experience.

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Opportunity Development:

• Qualify and develop leads from marketing campaigns and outside sales to drive business growth.

• Formulate compelling sales pitches, address client needs, and actively close sales opportunities.

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Continuous Improvement & Market Insights:

• Identify and implement process improvements to increase efficiency and customer satisfaction.

• Track industry trends, competitor activity, and customer feedback, and report insights to management to inform strategic decisions.

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Record-Keeping & Sales Participation:

• Maintain a consistent follow-up cadence (calls/voicemails/texts/emails), document call outcomes, and schedule next steps to move opportunities forward

• Maintain accurate, up-to-date customer records and documentation.

• Participate in training sessions, trade shows, and sales meetings to enhance product knowledge and sales effectiveness.

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Sales Goals & Performance:

• Continuously monitor personal performance, adjust strategies as needed, and consistently exceed expectations.

 

Qualifications and Skills:

• Demonstrated track record of achieving sales quota in the data center industry or related technology sectors.

• Exceptional interpersonal communication, and presentation skills, while confidently engaging with diverse audiences.

• Established network of contacts within the data center industry, combined with an innate ability to continuously expand professional connections.

• Self-motivated, results-oriented, and adept at thriving in a dynamic, fast-paced environment.

• Strategic visionary with a knack for identifying emerging market trends, uncovering hidden business prospects, and seizing opportunities.

 

Join Our Team:

At BROGAV Solutions, you’ll do more than sell—you’ll build trust, nurture relationships, and keep customers coming back. Be the go-to expert on our products, guide clients to the right solutions, and make a real impact on their success. If you’re a natural relationship builder who loves helping customers succeed and thrives in a fast-paced, dynamic sales environment, BROGAV Solutions is the perfect place to grow and make a real impact.